Credit Card Policy
Paying by Credit Card?
We may ask you for additional information, this may include a photo of your license and credit card. This is verify you are the owner of the credit card. This is a once off request, any future orders using the same credit card and delivery details will not need to provide this information again.
Please note that we will only ship orders to the registered address of the credit card owner.
Why do you need this additional info?
We have been the target of credit card fraud in the past costing our business $1000’s of dollars. For this reason we have to be very careful with credit card transactions.
Why do you only ship to the credit card registered address?
In the event of a credit card charge back we have a better chance to prove to the bank that the charge was legitimate if it was shipped to the address of the credit card holder.
Don’t feel comfortable providing us this info?
It’s okay, there is 3 other payment options. Direct Deposit, PayPal or if you still want to use your credit card you can use PayPal to process your credit card. PayPal protect both the buyer and seller when a credit card is used.
What happens if we reject the credit card payment?
We use a pre-auth system for credit cards, what this means is that the money is put on hold with your bank until we finalise the payment. If we decide to cancel the payment your bank will release the funds back to you.
Unfortunately we do not accept credit card payments from our international customers. The only form of payment accepted from our customers outside of Australia is PayPal.